Job Title: Dynamics AX Senior Consultant

Department: Industry Services


Location: North America


The Senior Consultant is responsible for managing and executing all phases of highly-complex hosted and non-hosted client implementations, including business analysis, system requirements, documentation, implementation, project planning, data conversion, and custom software requirements documentation.  The Senior Consultant becomes involved with a project at the time of inception, and leads the project thru the functional analysis, requirements gathering, designing, development, testing and final delivery. Develops training materials and delivers training to customer implementation team.


  • Delivers commitments on-time and on-budget
  • Perform quality work within deadlines with or without direct supervision
  • Work effectively as a team contributor on all assignments
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • Interact professionally with other employees and customers
  • Participate in and may lead business analysis of As/Is processes
  • Participate in and may lead defining To Be processes with clients
  • Document business and system requirements for system setup, configuration, and ongoing maintenance
  • Document the functional specs and works with the technical team as they translate these to technical specs for any custom software development
  • Create and manage work effort project plans
  • Escalate issues immediately and creates mitigation plans
  • Assist clients in understanding date requirements for data conversions
  • Help lead and execute the data conversion work-stream when required.
  • Resolve data issues and ensures data conversion accuracy
  • Leverage training materials for customer training and updates to make applicable to client solution
  • Train customer in the use Microsoft Dynamics AX or CRM
  • Provide testing assistance to customers
  • May assist with defining testing plans
  • Share product knowledge with team and client informally
  • Provide go-live support to customers
  • Exemplify the desired culture and philosophies of the organization
  • All roles are expected to collaborate on projects across the team and knowledge share across the Distribution Services practice

Knowledge and Skills

  • Advanced knowledge of Microsoft Dynamics AX technical architecture, ERP systems, and web applications
  • Advanced business analysis skills with a demonstrated ability to solve business problems using technology
  • Accounting knowledge and skills (general financials, accounts receivable/payable, fixed assets, banking)
  • Ability to translate industry specific knowledge to help clients maximize Dynamics solution capabilities
  • Excellent communication skills (listening, perceptual acuity, speaking, and writing).”
  • Ability to hold and communicate a vision in a compelling manner.
  • Ability to express complex concepts in a clear manner with client, in training sessions and meetings
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Ability to mentor peers
  • Ability to travel overnight up to 70% based on client projects

Education and Experience

  • Minimum six (6) years of related work experience required
  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field.  Master's Degree preferred
  • Significant experience overseeing the installation, configuration, and use of Microsoft Dynamics AX  or CRM software
  • Significant experience integrating Microsoft Dynamics AX or CRM with customer hardware and business applications
  • End to end AX implementation experience required
  • Team lead experience preferred