Better Processes, Built on Relationships
Metz has found that she can lean on the Enavate team for whatever she needs, whenever she needs it.
“[Our Enavate Account Manager] has been nothing but helpful,” Metz said. “If I really, really need something, I can call him, knowing that he’ll be able to find the right person to help get me through it.”
But Enavate won’t just tell her what they think she wants to hear.
“There’s a willingness to listen to understand what I’m asking for, and then they’re upfront and honest,” Metz said. “Either they can do it or they can’t do it and say ‘this is how we can make it work in a different way’, but still get the results I’m asking for.”
And when something unexpected happens, Enavate acts quickly to fix the problem. At one point, the system processed payroll three times, creating a mess of redundancies. Metz called Enavate’s support leader, who walked her through the SQL code to sort out what was happening and find the cleanest way to repair it, avoiding the hassle of restoring a backup and reentering a lot of information.
“If I would’ve done it on my own, I bet it would have taken me two days,” Metz said. “With [Enavate], it took a couple of hours.”
With Enavate’s trustworthy team helping make things more efficient, Metz has been able to focus on big-picture financial projects, such as improving metrics and reporting.
Priced for Flexibility
Another major plus of working with Enavate, according to Metz, is the tiered pricing plan, which allows the nonprofit to pay a flat amount for unlimited calls
Enavate’s hosting service will also help ease ESGWND’s financial burdens.
“Our monthly amounts are going to come down, but the services they offer are actually better,” Metz said. “They’re not just throwing the data out there and saying, ‘Okay, it’s out there.’ They’re monitoring it, there’s better security, and they can also offer it at a lower rate than what we were paying just to host it on Azure.”
