Distributors today must embrace digital transformation or risk becoming irrelevant as more and more customers demand the convenience of an omnichannel buying experience.
Empowerment: Why is it so important? With increased competition, tighter margins and fluid workforce, to stay in business companies must anticipate their customers’ needs and adjust quickly to[...]
Maximum productivity. It’s the holy grail of business, and with good reason. Because, as every distribution business leader knows, when you streamline processes, you increase margins and, if done[...]
Cardinal Workplace didn’t grow to become the largest independent dealer of office products in Kentucky and southern Indiana by ignoring what customers want. And today’s office products consumers[...]
Integrations. This word is one of the giant pillars of any ERP solution implementation. And the solutions based on Dynamics 365 for Finance and Operations are no exception. In fact, integrations[...]
The end of the traditional sale
Those of us who were fortunate enough to attend the MDM Sales GPS conference last month came away with some surprising insights – and I don’t just mean the fact that it actually snows occasionally in Las Vegas.
When leaders of the distribution world gathered earlier this year in Washington, D.C., for the annual National Association of Wholesaler-Distributors (NAW) conference, disruption was the order of the day.
Wholesale distribution experts have long touted the importance of effective pricing as one of the best and most sustainable strategies for growing margin. While that seems like an obvious answer, the reality is better pricing and profitability are often an uphill battle due to both internal[...]
Distributors’ customers are an ever-changing group of savvy purchasers who expect exceptional sales and service with every transaction. In an environment of virtual relationships, it is critical to build and maintain the brand loyalty you’ve built over the years by making buying easy and[...]
True empowerment can be one of the most powerful and effective tools to allow employees and companies to thrive and to realize their greatest success.
Cognitive services. For the uninitiated, the name sounds like it could be a regimen for keeping your brain sharp and functioning.
With every potential transaction, today’s buyers are inundated with companies vying for their attention. The overcrowded market has made earning and sustaining customer loyalty increasingly difficult for the wholesaler-distributor.