Distributors continue to get hammered by competitors such as Amazon, Staples and Essendant that have driven the buyer online with easy-to-use websites.
Distributors must transform traditional sales models for the 21st Century to add value and remain competitive against Amazon and other major digital players.
How distributors can respond to industry leaders' message to be disruptive: Do you, be proactive, don't try to replicate Amazon, and ditch complicated pricing structures.
Distributors are going up against larger national distributors with greater scale and fending off an increasingly rapid race to the bottom on price, driven in part by Amazon Business. Here are 3 profit-squeezing obstacles distributors must overcome to protect and grow margin in this market.
Distributors’ customers are an ever-changing group of savvy purchasers who expect exceptional sales and service with every transaction. In an environment of virtual relationships, it is critical to build and maintain the brand loyalty you’ve built over the years by making buying easy and providing responsive customer support – no matter what platform your customers are on.
Cognitive services keep your business sharp and functioning at its best, providing a great customer experience. Cognitive services refers to a collection of machine learning, or artificial intelligence (AI), algorithms that allow businesses to take full advantage of the benefits AI can deliver.
In a crowded marketplace, you must put an emphasis on customer experience through providing value. Here's 3 questions to analyze your customer experience
Should B2B and B2C functionalities be combined into one online ecommerce solution? Conventional wisdom says the two should be distinct; that is easy to say when money and resources are plentiful.