Agility, adopting technology that focuses on the customer experience, and tuning into what your customers need (and why you are the one to fulfill those needs) are necessary to stay relevant in today’s increasingly competitive market.
Distributors are going up against larger national distributors with greater scale and fending off an increasingly rapid race to the bottom on price, driven in part by Amazon Business. Here are 3 profit-squeezing obstacles distributors must overcome to protect and grow margin in this market.
Cognitive services keep your business sharp and functioning at its best, providing a great customer experience. Cognitive services refers to a collection of machine learning, or artificial intelligence (AI), algorithms that allow businesses to take full advantage of the benefits AI can deliver.
In a crowded marketplace, you must put an emphasis on customer experience through providing value. Here's 3 questions to analyze your customer experience
Should B2B and B2C functionalities be combined into one online ecommerce solution? Conventional wisdom says the two should be distinct; that is easy to say when money and resources are plentiful.
Chatbot technology is one of the more exciting advancements to come along in years, and one with tremendous potential to allow wholesaler-distributors to increase efficiency, boost performance and grow wallet share.
Today’s business landscape is littered with the remains of companies seemingly killed off – or left in critical condition – by technology. And a lot of wholesaler-distributors fear they may be next. But was it really technology that did in those businesses?
To survive and keep up with these rapid changes, distributors’ operations must be agile. That means having the technology to meet your customers on the channel they want to be. The technology you need to best serve customers can serve you, too – by allowing you to dive into your data to find answers to questions you didn’t even know you had.
About half of those distributors that have implemented a transactional website aren’t happy with their results, according to a recent MDM survey. To stay in the ecommerce game today, office supplies, jan-san and other distributors must offer a modern web experience.