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    ERP Support Overview

    Support tickets are intended to resolve issues, request service and schedule changes.

    3 Ways to Enter a Ticket

    Client icon
    Client Web Portal

    Log into the client support portal. Next click “Sign In” and then open a new case or to view an existing case.

    ERP Support Portal
    Email
    Email*

    Email your name, contact info, and specific details of the issue (include screenshots if available).
    *If the ticket is emailed, the default priority is set to medium.

    Email
    Phone
    Phone

    Contact ERP Support 8 a.m. - 8 p.m. EST at 844-575-7270, Option 2 and have a ticket entered on your behalf.

    ERP Support team member

    ERP Support Hours

    The ERP Client Care team is available for critical system down issues and general requests between 8 a.m. and 8 p.m. ET Monday through Friday. ERP critical issues should be called in to 844-575-7270, Option 2. For Cloud support hours and contact info, refer to your Cloud support partner’s documentation.

    We're here for you

    As your trusted ERP partner, we are invested in your success. Should you ever need to discuss your services, or any support related to your ERP environment, your Account Manager (AM) is your advocate to ensure you have a great experience. To find your assigned AM, log in to the portal or ask a support representative.

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