Using a variety of measures to understand your customers’ true value, as I discussed, can unearth some surprises for distributors.
Empowerment: Why is it so important? With increased competition, tighter margins and fluid workforce, to stay in business companies must anticipate their customers’ needs and adjust quickly to[...]
Maximum productivity. It’s the holy grail of business, and with good reason. Because, as every distribution business leader knows, when you streamline processes, you increase margins and, if done[...]
Cardinal Workplace didn’t grow to become the largest independent dealer of office products in Kentucky and southern Indiana by ignoring what customers want. And today’s office products consumers[...]
Integrations. This word is one of the giant pillars of any ERP solution implementation. And the solutions based on Dynamics 365 for Finance and Operations are no exception. In fact, integrations[...]
The end of the traditional sale
You have a customer who has been loyal and dependable for years. And that customer spends more with you than any other. So, obviously, that’s your best customer, right?
Agility, adopting technology that focuses on the customer experience, and tuning into what your customers need (and why you are the one to fulfill those needs) are necessary to stay relevant in today’s increasingly competitive market.
Cognitive services. For the uninitiated, the name sounds like it could be a regimen for keeping your brain sharp and functioning.
With every potential transaction, today’s buyers are inundated with companies vying for their attention. The overcrowded market has made earning and sustaining customer loyalty increasingly difficult for the wholesaler-distributor.
Contrary to what their name implies, chatbots aren’t merely talkative robots.
Today’s business landscape is littered with the remains of companies seemingly killed off – or left in critical condition – by technology. And a lot of wholesaler-distributors fear they may be next.