If you’re considering moving your systems to the cloud, chances are that you’re weighing options hosted by AWS (Amazon Web Services) and Microsoft Azure, the two most popular choices in the market[...]
In today’s fast-paced world, organizations are expected to respond quickly to concerns from customers. How do you achieve that? Consider reducing busy-work and allowing more time to focus on the[...]
How does it feel to have hit the five-year anniversary of ENAVATE?
Jeff Bezos once said, “All overnight successes take 10 years.” So we have 5 more years to go. I am really proud at how far we’ve[...]
As MDM Publisher Tom Gale recently wrote, more distribution companies are shifting what was once a traditional internal operational function — inventory management — into a more customer-focused[...]
In today’s fast-paced world, organizations are expected to respond quickly to concerns from customers. How do you achieve that? Consider reducing busy-work and allowing more time to focus on the customer, which can reduce stress and increase productivity in the office. Technology can play a key[...]
After the latest MDM-Baird quarterly distributor survey showed a slowdown in revenue growth, many companies may have scrambled to identify areas where they could cut back to protect margin if the market continued to soften.
Using a variety of measures to understand your customers’ true value, as I discussed, can unearth some surprises for distributors.
You have a customer who has been loyal and dependable for years. And that customer spends more with you than any other. So, obviously, that’s your best customer, right?
Agility, adopting technology that focuses on the customer experience, and tuning into what your customers need (and why you are the one to fulfill those needs) are necessary to stay relevant in today’s increasingly competitive market.
Cognitive services. For the uninitiated, the name sounds like it could be a regimen for keeping your brain sharp and functioning.
With every potential transaction, today’s buyers are inundated with companies vying for their attention. The overcrowded market has made earning and sustaining customer loyalty increasingly difficult for the wholesaler-distributor.
Contrary to what their name implies, chatbots aren’t merely talkative robots.
Today’s business landscape is littered with the remains of companies seemingly killed off – or left in critical condition – by technology. And a lot of wholesaler-distributors fear they may be next.