We’re all facing a global crisis right now, and it’s affecting most companies in one way or another. Many have chosen to shift workers out of communal offices and into work-from-home situations,[...]
The Internet of Things (IoT) is getting a lot of attention these days. But what are those “things,” and why does IoT matter to supply chain management?
In today’s market, operational efficiency is a must-have, and for distributors, that begins in the warehouse. Distributors and their manufacturer partners all depend on solid warehouse management[...]
You may know about augmented reality (AR) and virtual reality (VR) from the video gaming world. Augmented reality has a place in manufacturing and distribution, as well, and in fact has become an[...]
While your current business management software probably worked perfectly at one point, it may be time for an upgrade.
In today’s fast-paced world, organizations are expected to respond quickly to concerns from customers. How do you achieve that? Consider reducing busy-work and allowing more time to focus on the customer, which can reduce stress and increase productivity in the office. Technology can play a key[...]
After the latest MDM-Baird quarterly distributor survey showed a slowdown in revenue growth, many companies may have scrambled to identify areas where they could cut back to protect margin if the market continued to soften.
Using a variety of measures to understand your customers’ true value, as I discussed, can unearth some surprises for distributors.
You have a customer who has been loyal and dependable for years. And that customer spends more with you than any other. So, obviously, that’s your best customer, right?
Agility, adopting technology that focuses on the customer experience, and tuning into what your customers need (and why you are the one to fulfill those needs) are necessary to stay relevant in today’s increasingly competitive market.
Cognitive services. For the uninitiated, the name sounds like it could be a regimen for keeping your brain sharp and functioning.
With every potential transaction, today’s buyers are inundated with companies vying for their attention. The overcrowded market has made earning and sustaining customer loyalty increasingly difficult for the wholesaler-distributor.
Contrary to what their name implies, chatbots aren’t merely talkative robots.
Today’s business landscape is littered with the remains of companies seemingly killed off – or left in critical condition – by technology. And a lot of wholesaler-distributors fear they may be next.